Operations
Communication
Use chat, mail, announcements, notifications, and real-time updates.
Communication channels
- Chat supports real-time conversations and attachments.
- Mail supports more formal threaded communication.
- Announcements broadcast organization or platform notices to selected audiences.
- Notifications surface workflow events such as submissions, grading reminders, mail, and announcements.
Chat and mail rules
| Role | Chat | |
|---|---|---|
| Admin/Sub Admin | Can start organization-level direct and group conversations according to admin rules. | Can contact organization users and platform support where available. |
| Manager | Can message teachers and students in assigned academic scope and create academic groups for assigned sections. | Can contact Admin/Sub Admin and teachers; bulk mail is limited. |
| Teacher | Can message Admin/Sub Admin/Manager and assigned students; can create section chats for assigned classes. | Can contact managers, Sub Admins, and teachers where available. |
| Finance Manager | Limited direct chat with Admin/Sub Admin; no academic group creation. | Can send finance-related mail to students, guardians, Admins, and Sub Admins. |
| Student | Can direct-message assigned teachers where available; cannot create groups. | Student mail submission is limited by the current school rules. |
| Guardian | Can direct-message Admin/Sub Admin/Finance Manager where available; cannot create groups. | Can contact administration, finance, or platform support where available. |
Backend enforced
Hidden buttons are not the only protection. Chat and mail recipients are checked by the backend before conversations or mail threads are created. Direct-message blocks are also enforced by the backend before a DM message is sent.
DM blocking
DM blocking only blocks one-to-one direct messages. It does not block a user globally and does not stop either person from participating normally in shared group chats.
Encrypted communication
Chat and Mail show an end-to-end encryption note where conversations are listed. Message content and supported attachments are protected for trusted recipient devices; notifications and badges use general text instead of private message text.