Support
Support and Contact
Know when to contact school staff, platform support, or use documentation first.
Start with docs
Use the docs when you need to understand how a feature behaves, what a rule means, or what happens after an action is saved.
Contact support
Contact support when something appears broken, a user cannot access a required area, or a school needs help with a platform-level issue.
- Include the page name and what you were trying to do.
- Include the exact error message if one appeared.
- Avoid sending passwords or sensitive private information in support messages.