Platform Administration

Platform admins manage school and institute workspaces from the organizations area. They can review new registrations, update organization status, inspect organization details, and contact organization representatives.

• Pending organizations may need review before they can operate normally.
• Suspended or rejected organizations may have limited access depending on platform policy.
• Organization actions should be handled carefully because they affect every user in that workspace.

If an org admin loses access to both trusted devices and the organization contact inbox, a platform admin can replace the recovery email after the request has been confirmed through support.

1. 1Confirm the recovery request through the normal support process before changing anything.
2. 2In Organizations, open the organization Actions menu and choose Set Recovery Contact Email.
3. 3Check the organization name and enter the new address.
4. 4Read the warning, then confirm. The address is marked verified immediately so the org admin can use it to recover.
5. 5Tell the org admin to start sign-in again. Any sign-in request that was already waiting is cancelled so an old code cannot finish it.

Platform admin accounts are used for platform-level work. Only trusted staff should receive this access because it applies outside a single school workspace.

Audit logs help platform staff review important actions and security-related events. They are designed for accountability and troubleshooting, not day-to-day messaging.